Yesterday's Washington Post peice, "Netflix, this one's for you: The art of a good apology" made us wonder: should all CEO's and Board members be required to take a crash course in the art of an apology and when/how to effectively make one? Seems like every day somebody is saying sorry for something. Our crisis expert and partner at RBSC Justine Griffin wrote a blog post in 2009 related to the infamous Tiger Wood's scandal and it would seem that her advice is relevant and a must read for all those that could find themselves in hot water.
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